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How ppwin Handles Your Personal Information

When you open an account with ppwin and connect your DANA, OVO, or GoPay wallet, you share personal information with us — and we take that seriously.

Account Data ProtectionWallet Privacy — DANA, OVO, GoPayYour Right to Access & DeleteIndonesia Region Scope
ppwin How ppwin Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Encrypted Account Storage

Your account credentials and linked wallet details — DANA, OVO, GoPay — are stored using encryption at rest. Login sessions are protected with OTP verification sent to your registered mobile number.

Cookie and Session Control

We use session cookies to keep you logged in and analytics cookies to understand how accounts are used. You can clear or block cookies via your mobile browser or device settings at any time.

Data Retention Schedule

Active account data is kept for the life of your account. After closure, we retain records for the period required under applicable law in supported regions, then delete them from our systems.

Your Access and Deletion Rights

You can request a full export of your stored data or ask for permanent deletion. Submit the request through live chat or email with your account details, and we will process it within a reasonable timeframe.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Live Chat Support Open the live chat window from your account dashboard. Our support team can handle data access requests, wallet data queries, and privacy concerns directly through chat.
Email Privacy Request Send your data request or privacy concern to our support email. Include your registered account phone number so we can locate your records quickly and respond accurately.
Account Settings Panel Some privacy actions — like reviewing saved payment details for DANA, OVO, or GoPay — are available directly inside your account settings without needing to contact support.

Common Questions About Your Privacy

We collect your name, phone number, email, and the e-wallet details you link — such as your DANA, OVO, or GoPay account number. Device and session data are also logged automatically on login.

We only share data with payment processors needed to complete your transactions. Your GoPay or OVO transfer details go to the relevant processor and nowhere else. We do not sell personal data.

Contact our support team via live chat or email with your registered phone number. We will locate your account records and provide a data export within a reasonable processing period.

Yes. Send a deletion request through live chat or support email. We will remove your data after verifying your identity, subject to any retention period required under applicable local law.

Wallet details are encrypted in storage and never displayed in full after saving. Transactions require OTP confirmation on your registered mobile number before any withdrawal or wallet change is processed.

Yes, we use session and analytics cookies. You can manage or block them through your browser or mobile device settings. Blocking session cookies may affect your ability to stay logged in.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.