Reference

What You Agree to When You Use ppwin

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how deposits via DANA, OVO, and GoPay are processed to how we handle access where local law permits.

Account eligibilityPayment terms — DANA, OVO, GoPayAccess by eligible regionAccount conduct rulesHow to reach us
ppwin What You Agree to When You Use ppwin
HOW WE OPERATE

How We Apply These Terms Every Day

Our terms are not just a document — they describe the actual rules governing every account interaction, from the moment a DANA deposit clears to how we handle an account review. These four areas reflect how we put our obligations into practice.

Account Security Your login is protected by OTP verification on every new device. We never ask for your wallet PIN — keep that private and contact us immediately if something looks off.
Payment Conduct Deposits and withdrawals via DANA, OVO, and GoPay must come from and return to wallets registered in your own name. Mismatched wallet ownership triggers a manual verification step.
Data Retention We keep account records for as long as your account is active and for the period required under applicable rules. You can request a summary of what we hold by contacting support.
Changes and Requests Want to update your registered email, linked wallet, or personal details? Submit a request through live chat with valid identification — we process these within the timeframe stated in your account settings.
TERMS CONTACT

Ask Us About Your Terms

If something in these terms is unclear or you need to raise a concern about your account — including payment disputes involving DANA, OVO, or GoPay — our support team can help. Reach us through any of the channels below.

Team online

Live Chat

Open the chat window from your account dashboard for direct help with terms questions, payment disputes, or account conduct concerns.

Email Support

Send detailed account or payment questions to our support address. We aim to respond within one business day for terms-related queries.

Help Centre

Browse the self-service section of your account for answers on common terms topics — eligibility, payment rules, and account access by region.

Common Questions About Our Terms

Real questions from people reviewing these terms before they open an account or make their first deposit. If yours is not here, our live chat team can walk you through it.

These terms apply to anyone who opens an account with ppwin in an eligible region where local law permits access. By creating an account, you accept all terms as stated.

We publish updates here with a revised effective date. Continuing to use your account after that date counts as acceptance. For material changes, we also send a notification to your registered email.

A mismatch triggers a manual verification step before the transaction is approved. This protects your account. Contact support with your identity details to resolve it quickly.

No. Accounts are personal and non-transferable. Sharing login details or allowing another person to operate your account is a breach of these terms and may lead to suspension.

Contact us via live chat or email and identify yourself. We will compile the data we hold on your account and provide it within the timeframe applicable under local rules.

Access depends on local law and eligible regions. Players in Jakarta and Surabaya, like elsewhere in Indonesia, should confirm that access is permitted under the rules that apply to them.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.